Return Policy

Returns

Pressroom Solutions, LLC wants you to be pleased with your new purchase and if you need to return an item, we're certainly here to help. Thank you for your continued trust and business!

30 Day Return Window
We accept returns and exchanges for new products within 30 days from the date of purchase. A 20% restocking fee applies to all returns that are accepted under the conditions being met below. No returns will be accepted without prior communication and Return Authorization (RA) by Pressroom Solutions, LLC.

Conditions of Product
Any products being returned, must include all of the original contents and packaging and cannot be marked, stickered or damaged in any way. Products being returned should never be shipped back without being re-packaged in an additional box outside of the product box. Any returns being received with marked, tagged, or damaged packaging or contents will be ineligible for return acceptance. Items must be in brand new, unaltered and unused condition, without showing signs of wear or damage in any way. If the product cannot be resold as new, the product(s) is not eligible for return.

Custom Orders
No exchanges of custom orders will be accepted for any reason. All customer order sales are final.

Defective Products
Products received that are believed or known to be defective are eligible for exchange. Inspections and validation that the product is truly defective is required before the product will be replaced. Defective product requests can be considered on a case by case basis outside of the 30 day return window under the approval of Pressroom Solutions, LLC.

Wrong Shipment Received
If you receive an incorrect product, you have 30 days from the date of purchase to initiate a Return Authorization request. Once the RA has been approved, we will send a replacement to you at no additional cost. A pre-paid shipping label will also be sent to you to cover freight costs associated with returning the incorrect product.